How can I order;
You can order online from our page or by phone by calling us at +19147141801 Monday-Friday 09:00-21:00 & Saturday 09:00-16:00.
How do I know that my order was successful?
Upon completion of your order you will receive an automated email confirming your order. If not, check spam or contact customer service.
How can I use the discount coupon I was given?
Enter the coupon code on the shopping cart page before completing the order. For any problem call customer service.
Where is my order?
You can search for your order by typing the shipping code given to you by email or sms on our home page, under <order tracking> or on the respective courier page you selected.
Which Couriers do you work with?
By General Post and by UPS.
How much is shipping and cash on delivery?
How can I pay?
You can pay with:
PayPal
What credit cards do you accept?
We accept the cards of all banks: VISA, MASTERCARD, DINERS, MAESTRO except AMERICAN EXPRESS.
How can I return or exchange one or more products of my order?
If for any reason you are not completely satisfied with your order, you can replace the products of your choice within 14 days of issuing the receipt. The exchange requires the Returns Form which you submit electronically or print and enclose in the parcel together with the receipt. To reserve the new product you can place a new order by writing in the comments <change> or call 2467089190 to have one of our representatives reserve it The first change is completely free Return costs for changing products are borne by casianishop.com as long as they are sent by General Post or ACS courier. Products sold at a discount of -50% or more are excluded, where all handling for the change of products is charged to the customer in total of 9.80.
Who bears the costs of the change?
The first change is completely free Return costs for changing products are borne by casianishop.com as long as they are sent by General Post or ACS courier. Products sold at a discount of -50% or more are excluded, where all handling for the change of products is charged to the customer in total of 9.80.
How is the refund done, what is the procedure and what are the charges?
The return is made by deposit to a bank account that you will indicate to us within 2 working days of receiving the products at our place.
You return the products by general mail or ACS with consignee charge. These costs plus shipping of the original order are deducted from the deposit amount. The customer is charged the total handling costs of the product(s) amounting to €9.80.
Are the products authentic and how is this proven?
We are authorized distributors of all brands featured on our site and guarantee the full authenticity of each featured product. It is proven by the sales receipt, trademarks, labels and packaging of the products. In addition, if requested, it can be confirmed by the official central importer of Greece.
