Return Policy
Thank you for shopping with Moda Milano Inc. We want to ensure that your shopping experience is convenient and satisfying. If you are not completely satisfied with your purchase, we offer a 14-day return policy for most products. Please read our return policy carefully to understand the terms and conditions.
- Eligibility for Returns:
To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
Returns are accepted within 14 days from the date of delivery.
- Non-Returnable Items:
The following items are not eligible for return:
Custom-made or personalized items.
Products that have been used, damaged, or are not in their original condition.
Items on Sale (Disounted items) are only exchangeable and not refundable.
- Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team via email at info@casianishop.com or by phone at +1 (917) 432-4101.
- Pack the product securely in its original packaging and include all accessories and documentation that came with the product.
- Ship the product to:
Moda Milano INC
11 Graham Street
PO BOX 103
Alpine, NJ 07620
(201) 315-0037
(917) 432-4101
The cost of return shipping is the responsibility of the customer, except in cases of damaged or defective products.
- Inspection and Refund:
One we receive the returned item, it will undergo an inspection. We will notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original payment method within 7 business days.
If your return is rejected, we will provide you with the reason for the rejection and return the item to you.
- Refund Exceptions:
Refunds may not include the original shipping cost unless the return is due to our error, or the product is damaged/defective.
Items on Sale (Disounted items) are only exchangeable and not refundable.
- Customer Support:
If you have any questions or need assistance with your return, please contact our customer support team at info@casianishop.gr or +1 (917) 432-4101.
- Exchanges:
We do not offer direct exchanges. If you would like to exchange a product, please follow the return process, and place a new order for the desired item.
By making a purchase with Moda Milano Inc., you agree to and acknowledge this return policy.
Moda Milano Inc. reserves the right to modify or update this return policy at any time without prior notice.
Please check our website for the most up-to-date return policy information.
Thank you for choosing Moda Milano Inc. We appreciate your business.
